Refund Policy
Last updated: 17 June 2025
Digital Products Only
All products sold on Plant House & Garden are digital in nature, including downloadable planners, e-books, brochures, and music files. Since these items are delivered instantly via download, refunds are generally not provided.
When Refunds Are Granted
Refunds will only be issued under the following circumstances:
- You are unable to download your purchased file due to a technical error.
- You received a corrupted or non-working file.
To request a refund, please contact us within 48 hours of purchase at 📧 info@planthouseandgarden.com. Include your order number and a detailed description of the issue.
Non-Refundable Situations
Refunds will not be issued if:
- You changed your mind after purchasing, with one exception: Frequency Session audio products carry a 14-day satisfaction guarantee, see below.
- You mistakenly purchased the wrong product.
- Your device or software is incompatible with the product (please check compatibility before purchasing).
Need Help?
We want you to have the best experience possible. If you encounter issues with your download or file access, please contact us at 📧 info@planthouseandgarden.com, and we’ll do our best to resolve the issue promptly.
14-Day Satisfaction Guarantee on Frequency Session Audio
Our Frequency Session audio products, the pure tone sessions for plants, come with a 14-day satisfaction guarantee. If a Frequency Session is not right for you and your plants, contact us within 14 days of purchase at 📧 info@planthouseandgarden.com and we will refund it. This guarantee applies even if you simply change your mind, as long as you reach out within those 14 days. It is in addition to the technical refund terms above, which cover all products.